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Tech Tip: Commonly Asked Questions

For this Weeks Tech Tip we wanted to focus on many of our most commonly asked questions and have a hub where you can see other potential questions you may have. As an Elby customer and fan we want to equip you with the knowlege to maintain and take care of your Elby. 

How far can I go on a single charge?

Battery endurance varies depending on level of assist and terrain. Elby has the most robust battery in the market today. Approx. The maximum range of this system as 80 miles under lowest assist.

How much does it weigh?

An Elby weighs in at around 55 pounds.

 

How fast can I go on Elby?

You can go as fast as your legs can pedal on Elby! However, according to the law of the land, Elby’s pedal assist system can only “help” you up to 20 miles per hour. Beyond that, it’s all you!

 

How long does the battery last?

Elby’s battery will last a good 2 to 3 years if you ride every day. If you’re not riding so much, then you should get 3 to 5 years from this generation of battery.

 

How often do I need to charge the battery?

We recommend charging the battery after every ride, preferably when the display shows less than 50% battery life. The batteries are designed with a deep sleep circuit to protect the battery life in case it’s not frequently charged. If you find you’re not riding a lot, we encourage you to fully charge the battery at least once every 6 months to keep it fit.

 

How long does it take to charge the battery?

It takes about 5 hours to charge Elby’s battery from absolutely dead to completely full.

What is the capacity of the battery?

Elby uses a proprietary 52-cell lithium-ion battery that will deliver as much as 80 miles of range depending on how and where you ride. 

 

How safe is Elby?

Safety and comfort are big components at Elby. It has been designed as a stable, safe and very easy to ride bicycle. The unique low center of gravity and pedal assist system mean Elby is a confidence inspiring, smile inducing ride from your first experience. In addition, Elby has integrated head and tail lights so you can see and be seen while you’re out discovering.

Is Elby safe in the rain?

Yes, indeed. Elby is an all-weather system. We’ve worked very hard to make the frame, electronics and drivetrain impervious to all but the most severe conditions. As a matter of precaution we do recommend that you store your bike out of the elements to prevent corrosion and prevent Elby from getting lonely.

 

Do I need a driver’s license, registration, or insurance to legally ride Elby?

Since Elby’s hybrid assist tops out at 20mph, you don’t need a driving license, state vehicle registration or insurance coverage to enjoy Elby. The road is open, just make sure you ride respectfully and obey the current bicycle laws in your community.

Can I carry an Elby electric bike on my car or vehicle bike rack?

Of course you can! But just make sure the rack you use is designed and rated to carry heavier bicycles. All the major rack companies publish their specifications. And in the coming months, we’re going to test a few and we’ll be sure to let you know which brands and models are best suited for carrying Elby on your car.

What kind of maintenance does this bike require?

Standard bicycle maintenance should be expected. However, both the motor and battery should not require maintenance.

 

If you are interested in having anything featured on our weekly Tech Tip reach out to Info@elbymobility.com and we will do a writeup/video explaining how to fix or correct that specific question!