FAQS

Who is Elby Mobility?

Who is Elby Mobility?

Elby is the brainchild of globally recognized automotive visionaries with more than five decades of automotive design and manufacturing expertise.

With experience building complete cars for luxury brands like Aston Martin, Porsche, BMW and Mini, Elby product is designed with the same automotive grade design, engineering which is a key difference and advantage over other e-bike products on the market. We are working to inspire a new era of mobility by delivering the best personal transportation experience - as a result, will accelerate the transition to a low carbon economy.

We provide transportation solutions and delight guest experiences within:

Cities:
Transportation departments to meet low carbon and sustainability goals

Hotels & Resorts:
To enrich guest experiences and generate incremental revenue streams

Corporations:
To accelerate campus sustainability, HR, health and insurance programs

College & University Campuses:
To reduce emissions/parking requirements, offer rental revenue share, and enrich student experience

Condos, High-Rise, Gated Communities:
To reduce emissions/parking requirements, qualify for carbon credits, offer ebikes as an amenity and transportation solution

“To prosper over time, every company must not only deliver financial performance, but also show how it makes a positive contribution to society”.

Unbox & Quick Start

Additional Assembly Information

All of the necessary tools for assembly are included in the accessory box. The stem bolt and pedal should take little effort to turn until they are tight. Never force a bolt as this could cause damage to the parts, tools, or personal injury. The stem’s height can be adjusted to your liking in the same way as a traditional bicycle “quill stem”. For your safety, there is a clearly marked Minimum Insertion line on the stem that should always be inside the bike and not visible on the outside. Once you are sure that the pedal and stem are correctly installed please make sure that they are firmly tightened down. Double-check that the stem will not move while riding by securely holding the front wheel between your knees while trying to turn the handlebars. You should not be able to make the handlebar move separately from the front wheel. Please visit your local bicycle shop or contact Velofix for assistance if you encounter any issues while assembling your Elby. As always, please contact Elby customer service if you have any questions.
info@elbybike.com
1.844.866.3529

How fast can I go on Elby?

You can go as fast as your legs can pedal on Elby! However, according to the law of the land, Elby’s pedal assist system can only “help” you up to 20 miles per hour. Beyond that, it’s all you!

Charging

How far can I go on a single charge?

Battery endurance varies depending on level of assist and terrain. Elby has the most robust battery in the market today. BionX rates the maximum range of this system as 80 miles under lowest assist.

How much does it weigh?

An Elby weighs in at around 55 pounds.

Adjust the Bike to Fit

How long does the battery last?

Elby’s battery will last a good 2 to 3 years if you ride everyday. If you’re not riding so much, then you should get 3 to 5 years from this generation of battery.

How often do I need to charge the battery?

We recommend charging the battery after every ride, preferably when the display shows less than 50% battery life. The batteries are designed with a deep sleep circuit to protect the battery life in case it’s not frequently charged. If you find you’re not riding a lot, we encourage you to fully charge the battery at least once every 6 months to keep it fit.

How long does it take to charge the battery?

It takes about 5 hours to charge Elby’s battery from absolutely dead to completely full.

What is the capacity of the battery?

Elby uses a proprietary 52-cell lithium-ion battery that will deliver as much as 80 miles of range depending on how and where you ride. In addition, the BionX system has a regeneration feature which under certain circumstances, like going downhill, kinetic energy is converted to electricity and returned into the battery. That’ll give you even more range!

Controlling the Bike

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