Delivery Options

Three Ways to Bring Elby Home


Concierge Delivery

Elby works with Velofix to bring a bike to your door, assembled, fitted, charged, and ready to go. And they’ll come back anytime you need your Elby maintained or serviced. Concierge service is available in select locations across 30 U.S. states and 5 Canadian provinces.


Direct to You

We ship Elby in a special box that literally has two steps to the assembly. It may take you longer to burn toast. Note: you’ll be responsible for fitting, charging, and assembly. Buy now!



Elby is actively adding retailers to its network! Find your closest retailer


You’re buying the best e-bike on the market, so you may as well receive it professionally assembled, fully charged, and fit to you, right at your front door.

Simply purchase your new Elby and if you’re within our concierge delivery service area our team will confirm a date, time, and place that the Velofix technicians can deliver and fit your bike to you. They’ll return within 30 days to make sure everything’s going great with your new two-wheeled delight.


From box to bike in minutes: We can assemble your Elby for you and box it up like it’s Christmas Eve.

Your Elby will show up at your door and all you’ll have to do is open the box, wheel out the Elby, attach one pedal, rotate the handlebars and tighten the stem bolt — and you’re riding off into the sunset. The battery even comes with a sizable charge so you don’t have to delay any of your Elby-centric gratification.

Please note the following:

  • Some assembly required
  • With the 30-day money back guarantee, you agree to related shipping and handling charges
  • All original packaging must be utilized with returns
  • Elby must not be damaged in any way after our inspection


Elby works with select retailers in the U.S. and Canada. Find a retailer near to you. If there isn’t one near you, find out if a free test ride is available in your neighborhood or buy one (you won’t regret it!)